FREQUENTLY ASKED QUESTIONS
CaewayanPH answers some of the questions that customers frequently ask. If you have other queries not found here, kindly send us an e-mail (firstname.lastname@example.org) or directly message our Facebook page (/CaewayanPH) or Instagram Account (@caewayanph)
1. What courier do you use?
Our shipping partners are QuadX/Xpost and LBC.
2. How much is the shipping fee?
There are no additional fee for shipping if you purchase worth P350. For purchases below P350, there is an additional shipping fee depending on location.
3.How to I track my orders?
You may track your orders using the tracking number sent via SMS.
For orders sent via Quadx, you may visit https://app.gogoxpress.com/track/
For orders sent via LBC, you may visit https://www.lbcexpress.com/track/
4. How many days can I receive my order?
Metro Manila = 3 - 7 Business days
Non-Metro Manila = 4 - 10 Business days
Some areas are not covered with COD. We may opt for Cash on Pick-Up in any LBC branches.
5. Who should I contact regarding updates?
CaewayanPH uses a third party courier service but we're more than willing to assist you! Just send us an e-mail regarding your concern through email@example.com and we'll put forward your concern to the designated courier service. You may also reach us through SMS, IG and FB.
6. Do you allow specific time request for delivery?
As much as we'd like to cater these requests, our third party couriers can't. For efficiency purposes, all of their routes are pre-planned for the day so they wouldn't be able to cater additional handling requests.
7. What to do when there was a failure in the delivery of my order?
We actually get notified by our courier service provider so we will also notify you on our end when these things happen. For their part, they will automatically be sending out your item the next day. But after two attempts and the order still has not been received due to customer's unavailability, it will be returned to us and we will have to reprocess your order again.
8. How can I pay for my order?
We accept COD, Gcash and BPI Bank transfer. We accept credit card payments thru Paypal. For areas that are non-serviceable by COD, we may opt for cash on pick-up options.
9. What to do when there's a missing item?
We're really sorry to hear that. Please report it to firstname.lastname@example.org. We'll send the missing items right away.
10. What to do when the items are damaged?
We're really sorry to hear that, but yes definitely! Please send an official report to email@example.com
11. What to do when the item was shipped twice?
We apologize on our end, but thanks for your honesty! We will schedule a pick up and shoulder the payment for the second order you received.
12. What to do when a wrong item was received?
We're really sorry to hear that. Please send us an official report to firstname.lastname@example.org so we can have the items replaced right away.